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Reporting faults and problems

This section of the website contains information on where to turn if you have a complaint concerning road maintenance and other similar problems.

Road conditions and street furniture

Highway Maintenance Network Management Policies and Standards lists the standards in operation.
Potholes, poor surfaces and overgrown foliage:
- Call StreetScene on 0845 045 5212
- Use the County Council's reporting form
Highways defects reporting form
Street lights and traffic lights
Sweeping of broken glass / dirt on road / paths or blocked manhole covers: Street Scene 01223 458282 - city.services@cambridge.gov.uk
For off-road areas within the City such as the commons, call the City Council.
For general complaints about lack of facilities or poor surface quality write (not phone) to Mark Kemp, Service Director Highways and Access, Cambridgeshire County Council, Shire Hall, Castle Hill, Cambridge CB3 0AP.
For other specific hazards write to the County as above.
Ironwork in cycle lanes: the standards (section 5) state that if ironwork is out by 20mm it should be fixed within 24 hours of being reported.
Streetworks: Information on national legislation: see the streetworks part of the list of reference resources.

Police - In an emergency, dial 999. For non-critical items, call in at Parkside, Cambridge or call 0345 4564564. Make sure you ask for an incident number, and report any problem/incident as soon as possible.
See also our Injury/Collision Advice pages

For cycle parking, contact both City and County Councils.
For cycle parking at the station, contact National Express East Anglia, 0845 600 7245.
You may be interested to find out more about Simon Nuttall's work with the Police to provide more cycle parking and reduce theft.

Parking offences (but not enforcement of cycle lanes) are now dealt with by the City Council's Local Authority Parking Enforcement (LAPE) scheme. To report parking offences, request double yellow lines, or for help with other issues, call (01223) 458500 or email lape@cambridge.gov.uk.
Buses: see below.
Taxis: see below.
Vehicle data check facility

Contact the Transport Services Division: phone: 01223 457888 or fax: 01223 457889
Use the online form on the City Councils's website to make a report to the City's Taxi Licensing Office.

Cambridge City Council - Environment & Planning Department - Highways Section, Cambridge City Council, The Guildhall, Cambridge, CB2 3QJ
Telephone: Highways Inspector on 01223 458282
E-mail: city.services@cambridge.gov.uk
Report the: registration number, place, colour, make, wherether it has a valid tax disk (if possible), your name, address & telephone number. Inform them if it is dangerous (ie broken glass or burnt out)

Cambridge City Council city rangers: cityrangers@cambridge.gov.uk or 01223 458282
If you think the bikes have been stolen then dumped you should let the Police know by calling 0345 456 456 4.

Stagecoach Cambus (including Park & Ride): Alan Woods, Operations Manager, Stagecoach Cambus, 100 Cowley Road, Cambridge, CB4 4DN. Alan.Woods@stagecoachbus.com. (01223) 423578. [See our Newsletter article on this.]
Guide Friday Tour Buses: cambridge@guidefriday.com, or: The Manager, Guide Friday Tourism Centre, Cambridge Railway Station, Cambridge CB1 2JH, England

Contact details for the City and County Councils are available via: