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Reporting faults and problems

This section of the website contains information on where to turn if you have a complaint concerning road maintenance and other similar problems.

Road conditions and street furniture

Highway Maintenance Network Management Policies and Standards lists the standards in operation.
Potholes, poor surfaces and overgrown foliage:
- Call StreetScene on 0845 045 5212
- Use the County Council's reporting form
Obstructions (barriers, kerbs etc): report them on Cycling Sorted
Highways defects reporting form
Street lights and traffic lights
Sweeping of broken glass / dirt on road / paths or blocked manhole covers: Street Scene 01223 458282 - city.services@cambridge.gov.uk
For off-road areas within the City such as the commons, call the City Council.
For general complaints about lack of facilities or poor surface quality write (not phone) to Mark Kemp, Service Director Highways and Access, Cambridgeshire County Council, Shire Hall, Castle Hill, Cambridge CB3 0AP.
For other specific hazards write to the County as above.
Ironwork in cycle lanes: the standards (section 5) state that if ironwork is out by 20mm it should be fixed within 24 hours of being reported.
Streetworks: Information on national legislation: see the streetworks part of the list of reference resources.
Want more cycle racks? Request them on Cycling Sorted

Police - In an emergency, dial 999. For non-critical items, call in at Parkside, Cambridge or call 0345 4564564. Make sure you ask for an incident number, and report any problem/incident as soon as possible.
See also our Injury/Collision Advice pages

Want more cycle racks? Request them on Cycling Sorted
For cycle parking, contact both City and County Councils.
For cycle parking at the station, contact National Express East Anglia, 0845 600 7245.

Parking offences (but not enforcement of cycle lanes, which is dealt with by the police) are now dealt with by the Cambridgeshire County Council's Parking Services team. To report parking offences, request double yellow lines, or for help with other issues, call (01223) 727900 or email parkingservices@cambridgeshire.gov.uk, or use their contact form.
Buses: see below.
Taxis: see below.
Vehicle data check facility

Contact the Transport Services Division: phone: 01223 457888 or fax: 01223 457889
E-mail env.health@cambridge.gov.uk, saying what happened and when, and, if you can, identify the driver and vehicle, and include your contact details. See more info on the City Council's website.

Cambridge City Council - Environment & Planning Department - Highways Section, Cambridge City Council, The Guildhall, Cambridge, CB2 3QJ
Telephone: Highways Inspector on 01223 458282
E-mail: city.services@cambridge.gov.uk
Report the: registration number, place, colour, make, wherether it has a valid tax disk (if possible), your name, address & telephone number. Inform them if it is dangerous (ie broken glass or burnt out)

Cambridge City Council city rangers: cityrangers@cambridge.gov.uk or 01223 458282
If you think the bikes have been stolen then dumped you should let the Police know by calling 0345 456 456 4.

Stagecoach Cambus (including Park & Ride): Operations Manager, Stagecoach Cambus, 100 Cowley Road, Cambridge, CB4 4DN. E-mail: cambridge.enquiries@stagecoachbus.com. (01223) 423578. [See our Newsletter article on this.]
Guide Friday Tour Buses: cambridge@guidefriday.com, or: The Manager, Guide Friday Tourism Centre, Cambridge Railway Station, Cambridge CB1 2JH, England

Contact details for the City and County Councils are available via: